Operations and People Manager Dedicated
To The Pursuit Of Operational Efficiency
Sandy Barbosa
Operations Manager
Profile
Sandy Barbosa
+1 619 471 5951
San Diego, CA
Accomplished Operations Manager for UC San Diego, with 10+ years of experience in Operations Management, People Management and Project Management, with a proven record of success in detail-oriented and fast-paced work environments requiring a high sense of time management, organization, and problem-solving proficiency.
Independently manages a dynamic $6M budget operation, overseeing the student housing facilities in a highly rated public university, leading a 60+ team of employees and supervisors by using exceptional leadership, people management and operations management skills.
Experienced communicator, skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.
Building OPERATIONS MANAGER
At University of california, san diego
EDUCATION
BACHELOR OF LAW
UNIP - Universidade Paulista
São Paulo, Brazil
LANGUAGES
Brazilian Portuguese - Native Proficiency
English - Bilingual Proficiency
Spanish - Limited Proficiency
STRENGHTS
Clifton Strengths Assessment Top 5 Strengths:
- Harmony
- Maximizer
- Relator
- Arranger
- Responsibility
Skills
Soft Skills
- Operations Management
- Customer Satisfaction
- Program Management
- Project Management
- Relationship Building
- Team Leadership
- Team Development
- Hiring and Onboarding
- Strategic Planning
- Operational Efficiency
- People Management
- Process Improvement
- Change Management
- Calendar Management
- Vendor Management
- Budget Management
- Decision Making
- Relationship Building
- Tech Savyy
- Microsof Office, Teams and OneNote
- G Suite, Google Drive, Google Docs
- Canva Graphic Design
- Responsibility
- Adaptability
- Dependability
- Collaboration
- Empathy
- Organization
- Drive for Results
- Critical Thinking
- Communication
- Creative Problem Solving
- Initiative and Self Direction
- Time Management
- Flexibility
- Attention to Detail
- Work Ethic
"Sandy is a natural leader who genuinely cares about her staff and provides the best possible customer experience. She easily adapts to the constant changes in our department, maintains a positive attitude even under intense pressure, and has an exceptional ability to provide detail, meet deadlines and ever-changing demands" - Daniela Theus, General Manager
Work Experience
March 2016 - Present
April 2015 - March 2016
March 2013 - March 2015
Building OPERATIONS MANAGER
Habitability manager | administrative specialist
leasing consultant
February 2010 - March 2013
December 2010 - March 2014
language developer
ASSISTANT PROPERTY MANAGER
Detailed Work Experience
Building OPERATIONS MANAGER
UC San Diego - Housing * Dining * Hospitality
March 2016 - Present
- Administers and directs the management of the building services operations for all UC San Diego graduate housing facilities, with an approximate $6M operational budget, servicing 7 remote apartment communities, hotel rooms, conference rooms, offices, gyms, swimming pools, sports courts and parking structures, directly servicing over 5500 residents.
- Leads and develops a team of 60+ unionized associates with an additional 30+ staff during peak times, and 4+ direct report supervisors. Administers the overall people management, direction, performance management, coordination and performance evaluation of the team. Provides guidance on performance standards by setting clear and realistic performance guidelines. Communicates policies and job expectations to associates, holding them responsible for their work. Takes corrective action as necessary, documenting issues and actions taken. Develops and implements training programs that have improved the quality and productivity of the team. Handles confidential and sensitive employee information. Relates well to a diverse group of associates and builds strong relationships with team members by embracing diversity, empathizing with the views of others, and maintaining an open door policy.
- Uses transformational leadership style methods and motivational approach to inspire and develop a team of 60+ staff, creating positive changes within the team and inspiring overall change. Improves morale and decreases turnover by providing encouragement and support, setting clear goals and modeling fairness and integrity. Encourages growth by recognizing the strengths of team members, assisting them in setting their goals and providing constant feedback. Uses change management techniques by allowing front line staff to contribute to decisions that affect their daily work, fostering a sense of ownership amongst the team.
- Participates in cross-functional process improvement initiatives with other divisions, exerting positive influence and eliciting cooperation from a wide variety of sources by fostering a culture of teamwork and providing partners with resources as needed, resulting in the effective achievement of common goals. Collaborates and maintains close relationships with multiple University departments and vendors ensuring timely, efficient, and responsive service.
- Develops more efficient processes to effectively meet the organization's goals and maintain a high standard for our facilities by identifying what is working and what's not, and building a roadmap for success. Redesigned business operations and developed a custodial services plan for each area of our buildings that outlines the tasks and expectations for each staff. Standardized controlling and quality assurance by setting quality standards and creating processes to deliver quality, ensuring our areas meet high standards. Periodically conducts reviews of procedures, protocols and processes in an effort to identify improvement opportunities. Uses change management strategies to bring employees onboard on organizational changes to reach the desired results by being transparent, showing care for their concerns, getting them actively involved as appropriate, and executing change in a quick and timely manner .
- Balances multiple projects end to end with varying deadlines, while maintaining executional and operational excellence by setting goals and mastering prioritization. Orchestrated and executed various large campus development projects, such as independently coordinating the construction cleanup, opening and new operation setup for 3 new residential facilities, adding over 3500 beds to UC graduate housing. Leads efforts to determine measurable success of projects at their conclusion by gathering feedback, reviewing project specifications and ensuring all requirements and quality measurements were met. Adaptable in a fast paced and constantly changing work environment by staying organized, using good communication and embracing the unknown.
- Oversees an average of 150 emails per day, responding to queries and effectively communicating to all levels within the organization, demonstrating proficiency of written communication and attention to detail by composing clear, concise, and error-free messages. Speaks to the public and to groups, in person and via electronic media, during meetings and at events, using confident, articulate, and professional speaking abilities. Employs active listening by paying attention, providing feedback and responding appropriately with respect and understanding.
- Monitors vendor performance and collaborates with vendors by implementing continuous improvement strategies and ensuring service delivery in line with contractual obligations and performance metrics. Reviews, recommends and approves vendor bids by establishing the criteria and scope of work, conducting bidding evaluation and considering costs. Coordinates all vendor management tasks. Nurtures ongoing relationships with third party vendors that minimizes issues, ensures service availability and improves quality, prompting better customer satisfaction. Works with vendors to solve performance problems by providing clear expectations and treating them as a part of the team.
- Creative problem solver who examines issues to pinpoint root cause by brainstorming multiple viewpoints, interpreting data and analyzing patterns. Uses analytical problem solving skills and proposes appropriate corrective actions by understanding the requirements, planning and implementing the solution process, and testing and adapting the plan for improvements.
- Efficiently manages work order system Maximo, averaging 3500 work orders per year. Ensures that all requests are completed in a timely fashion and services are provided with excellent quality and within compliance by tackling request intake and prioritization upfront, resulting in great customer satisfaction. Provides regular work order and projects status updates to customers and other departments by providing context and information to help everyone understand the state of the work as well as any potential roadblocks, and what the next steps are.
- Provides strategic calendar management and time planning by using different tech tools, prioritizing, creating task lists and using reminders and confirmations . Schedules and coordinates training, meetings and events for a team of 60+ employees. Ensures preparation of meeting settings. Provides meeting supporting materials, sets purpose and goals, creates agenda, designs invites, prepares the openings, creates opportunities for interactions and collects questions and ideas . Owns the coordination, logistics, and direction for staff events.
FREELANCE SOCIAL MEDIA MANAGER AND GRAPHIC DESIGNER
San Diego, CA
January 2020 - Present
Collaborates with small business and real estate agents in handling their social media presence. Services provided include content creation and graphic designing, managing content calendars, copywriting and editing, scheduling and publishing posts on Facebook and Instagram and community management by engaging with followers, answering direct messages and comments, and participating in relevant forums.
HABITABILITY MANAGER | ADMINISTRATIVE SPECIALIST
UC San Diego - Housing * Dining * Hospitality
April 2015 - March 2016
One year Project Management internship administering all aspects of project management for the UC Building and Custodial Services Division. Conducted data collection and analysis and prepared reports, handled the project research, planning, organizing and directed project operations . Some of the projects accomplished during the internship were:
- Bike Rack Replacement Project: Managed a large project to replace over 2000 bike racks campus-wide. Worked in conjunction with contractors installing new racks, providing location and schedule for installation. Inspected newly installed racks for quality control. Consulted with all 6 colleges Residence Life Offices to access the specific campus bike rack needs.
- Residence Halls Damaged Furniture: Overviewed all aspects of Res Halls furniture refresh. Evaluated damaged furniture for repair and reupholstery or replacement. Worked closely with furniture repair vendors for furniture assessment and reupholstered furniture quality control.
- Student Experience Enhancement Project: Worked diligently in collaboration with other departments to create inviting outdoor spaces and increase the quality of campus living. Introduced innovative ideas for the spaces, such as the solar powered umbrellas and the Hammock Lounge.
- Asset Management Database: Created from scratch a database of Residence Halls and Apartments furniture and assets by collecting and analyzing data on past purchase orders.
LEASING CONSULTANT
UC San Diego - Housing * Dining * Hospitality
March 2013 - March 2015
Leasing consultant and front desk customer service representative for the Graduate and Family Housing division. Used excellent verbal and written communications skills to answer residents' questions and requests. Established positive relationships with residents by using interpersonal skills. Translated financial and legal real estate terminology into common language. Utilized strong organizational skills to effectively keep track of the various tasks. Supported diversity by treating customers of various cultural backgrounds in a fair manner. Processed apartments turnover by effectively inspecting units and scheduling all necessary move out work to be completed, managing up to 150 apartment turnover concurrently with attention to detail and accuracy.
LANGUAGE DEVELOPER
Defense Language Institute Foreign Language Center -Fort Lewis, WA (remote)
December 2010 - March 2014
Developed the Portuguese Language Proficiency Assessment Test, that is used world-wide today, for the US Department of Defense Language Institute, that measures proficiency in listening and reading comprehension, assisting military foreign language learners estimate their language proficiency and manage their learning. The tests identify the strengths and needs of the portuguese language learner, and provides them with individualized and relevant feedback.
ASSISTANT PROPERTY MANAGER
Leonardo Management - San Diego, CA
February 2010 - March 2013
Assisted General Manager in the management of 380 residential apartment units. Coordinated apartment turnover with maintenance supervisor and vendors. Trained and supervised new hire Leasing Consultants and temporary seasonal employees. Provided outstanding customer service by anticipating customers' needs, providing excellent service and exceeding customers expectations.
Certifications
SOCIAL MEDIA MARKETING
UC San Diego
UC PEOPLE MANAGEMENT
UC San Diego
UC PERFORMANCE MANAGEMENT
UC San Diego
EXECUTIVE LEADERSHIP
UC San Diego
LEADING A QUALITY SERVICE
Disney Institute
COMMUNICATION AND CONFLICT RESOLUTION STRATEGIES
National Conflict Resolution Center
SUPERVISORY TRAINING LABORATORY
UC San Diego
WATER DAMAGE RESTORATION
IICRC - Institute of Inspection Cleaning and Restorarion
- Building Collaborative Relationships
- The Power of Communication
- Coaching for Performance and Development
- Engaging and Developing Employees
- Active Listening and Behavioral Feedback
- Effective Project Management
- Strategically Focused Project Management
- Six Sigma Project Management Essentials
- Customer Service: Generating Effective Solutions
- Cyber Security Awareness
- Preventing Harassment and Discrimination
- Mindful Leadership
- Adaptive Leadership
- Engaging Top Performers
- Advanced Excel
- Effective Business Writing
- Difficult Conversations
- Empathy in Action
- Managing Implicit Bias
- Cultural Intelligence
- CPR, First Aid and Disaster Response
Additional Trainings
Awards
STAR EMPLOYEE AWARD
UC San Diego
Years: 2016, 17,18 19, 21 and 22
In recognition of work performance that consistently exceeds expectations.
EXEMPLARY TEAM AWARD
UC San Diego
Years: 2015, 16 and 17
In recognition of the contributions collaborating with various University divisions to improve the student experience.
PARTNER OF THE YEAR AWARD
UC San Diego, 2019
In recognition of the support given to the UC San Diego - HDH Program and Community Development division.
Defense Language Institute, 2012
In recognition of outstanding performance, contribution, collaboration with the team, and outstanding project outcome.
EMPLOYEE EXCELLENCE AWARD
Achievements
Based on the anonymous staff feedback received as part of the 2022 UC Staff at Work survey, I was recognized as one of the managers who makes an exceptional contribution toward creating a positive work environment and culture
"Thanks for recognizing my achievements and encouraging me to accomplish more. I appreciate your clear, actionable goals for the team. I feel well-supported in my role to meet my goals. Thank you for investing in my professional development. I've noticed a huge improvement in how I'm building my skills. I appreciate all of the coaching and mentoring opportunities you have kindly provided. THANK YOU SANDY!"
"Working alongside Sandy is a privilege. She is professional, thoughtful, efficient and effective. It is easy to tell how many people respect her within her department."
Takes great care of the team, listens, and takes action when needed. Encourages team to take trainings and tries to help out in any way possible. The culture and atmosphere that she provides encourages others to do the same.
"What a nice recognition for you Sandy! Hemlata is telling me how respected you are by your peers and employees. Congratulations and thank you for making such a difference!"
Pierre Ouillet - Vice Chancellor and Chief Financial Officer
"Congratulations, Sandy! This recognition is not a surprise for anyone that interacts with you. We are lucky to have you in HDH! "
Hemlata Jhaveri - Associate Vice Chancellor of Housing, Dining & Hospitality
Evaluations
Performance
Consistently recognized with outstanding feedback in annual performance reviews. For the past 6 consecutive years I earned the Univerity of California's highest ranking as "Exceptional: Performance well exceeds expectations and is consistently outstanding."
"Sandy is highly intelligent and has excelled in her abilities to lead and manage her teams and operations. She has demonstrated skill as a transformational leader building up her team, operations, and self in the process. Sandy exercises sound decision making skills, often seeking to analyze and correct the failed system rather than focusing on quick answers. Sandy is a master planner and organizer which has been a huge asset for our department."
Jeff Wadell
Director
2016 Performance review
"This appraisal period has been exceptionally difficult, Sandy really stepped up to meet the Covid pandemic challenges. She maintained a heightened sense of safety for her team, there is no question that they feel the care and compassion she has for them. In addition to (and during) the pandemic, Sandy also orchestrated the final post-construction cleaning for 2 new properties. Both properties were ready ahead of schedule and prepared for move in at exceptional high standards. She exceled in the planning, implementation, and follow-up phases. Sandy is an incredible asset and has my full support to make autonomous decisions."
Ryan Cones
assistant Director
2020 Performance review
"Sandy has been tasked with creative problem-solving and heightened coordination efforts daily - all of which she has taken in stride. Sandy took on a unique challenge this year managing the La Jolla Family House operations, a guest suite hotel for UC Health patients. Sandy quickly learned new processes and is meticulous in her efforts to ensure all information is reported/recorded correctly. Sandy is an incredible employee and has my full support to make autonomous decisions.
I highly recommend her for opportunities with greater responsibilities and authority."
Ryan Cones
assistant Director
2021 Performance review
Am I a Good Fit For Your Organization?
I am a talented people operations manager with a creative mind and an unceasing curiosity for learning and innovating.
Problem Solving
I am a strategic, creative and collaborative problem solver. I use analytical skills to research the issue and propose creative solutions to get to the heart of the matter, while keeping through communication with all involved parties.
People Management
I am a highly awarded People Manager with extensive personnel management training. I currently manage over 60 staff whom I deeply care for and I am devoted to their personal well-being and growth, inside and outside of work.
Administrative Support
I am an highly organized professional who uses various tools to keep track of all important activities for a large team of staff. I prioritize tasks and requests, strategically plan long-term activities and constantly set daily activities, while balancing daily accomplishments and long-term success.
Project Management
I am a seasoned Project Manager, who plans and coordinates complex large scale projects, develops best practices, and leverage internal systems to facilitate improved efficiency and performance.
Contact
Sandy Barbosa
phone
619.471.5951
email
location
San Diego CA, 92126
linkedin
WEBSITE
www.sandyrbarbosa.com
"Let the beauty of what you love be what you do.” Rumi.